Legal notice

1. PARTIES

This Distance Sales Agreement ("Agreement") is established electronically between the Buyer and the Seller under the terms and conditions specified below. The Buyer and the Seller will be referred to collectively as "Parties" and individually as "Party" within the scope of this Agreement.

2. DEFINITIONS

In the application and interpretation of this Agreement, the terms listed below shall have the meanings indicated in the written explanations opposite them.

 

3. SUBJECT AND SCOPE OF THE AGREEMENT

The subject of the Agreement is the sale and delivery of the Product or Products with the characteristics specified in the Agreement, which the Buyer orders electronically through the Website, and the determination of the rights and obligations of the Parties in accordance with the provisions of the Law and Regulations. The Parties acknowledge, declare and undertake that they are aware of and understand their obligations and responsibilities arising from the Law and Regulations under the Agreement.

4. MATTERS ON WHICH THE BUYER HAS BEEN INFORMED IN ADVANCE

The Buyer acknowledges, declares and undertakes that, prior to placing the order and concluding the Contract, they have been accurately and completely informed about all matters relating to the conclusion and implementation of the Contract, including the following, through all general and specific explanations on the relevant pages and sections of the Website, the Contract, the Preliminary Information Form and other means, and that they have read and understood them.

a) The basic characteristics of the Product,

b) The Seller's title, MERSİS number and contact information,

g)Accepted payment methods/instruments for the Product, the total sales price of the Product including taxes,

h)Information about the procedures for delivering the Product to the Buyer and additional costs such as shipping-delivery-cargo costs,

i)Other payment/collection and delivery information and duration related to the Product, and other information regarding the performance of the Contract and the responsibilities of the Parties in these matters,

j)In cases where the Buyer cannot exercise the right of withdrawal, the Buyer cannot benefit from this right or Information on the conditions under which the right will be lost, including failure to exercise this right within the specified period,

k)In cases where the Buyer has a right of withdrawal, the conditions, duration and procedure for exercising this right, information regarding the Shipping Company designated by the Seller for the return and all financial matters (including the return method and cost, the refund of the amount subject to the Contract and any discounts and offsets that may be made due to reward points earned/used by the Buyer during the return),

l)The clear address or e-mail information to which the withdrawal notification will be sent,

m)Upon the Seller's request, any deposits or other financial guarantees that the consumer is required to pay or provide, and related information Terms and Conditions,

n)Information regarding all other sales terms and conditions included in the Agreement, depending on its nature, and the fact that the Agreement will be sent to the Buyer via email upon the Buyer's request after it is established by the Buyer's approval on the Website, and that the Buyer can access the Agreement from their membership account,

o)Information regarding the Buyer's ability to submit their applications to the Consumer Court or the Consumer Arbitration Board in case of disputes.

5. BUYER AND SELLER INFORMATION

BUYER INFORMATION

The Buyer is the person who makes a purchase from the Seller's Website. The address and contact information provided by the buyer will be used for delivery and invoicing.

SELLER INFORMATION

Seller's Title: REVIA COSMETICS TRADE LIMITED COMPANY

Seller's Address: KIZILIRMAK MAH. 1443 CAD. NO: 25B INNER DOOR NO: 8 ÇANKAYA / ANKARA

Seller Email Information: info@cleanstudio.co

Seller's Mersis Number: 0734290267400001

6. PRODUCT INFORMATION

The characteristics of the product purchased by the buyer (type, quantity, brand/model, color, sales price including all taxes, shipping cost, installment difference amount, etc. other provisions) are as stated in the information on the Website and in the invoice. Upon completion of the sale, the order summary and contract terms will be sent to the email address the Buyer provided during the purchase.

7. GENERAL TERMS

1. The Seller accepts, declares and undertakes to deliver the Product complete, with user manuals conforming to the specifications stated in the order, and with other information and documents required by law to be delivered with the Product.

2. The Product will be delivered to the Buyer or a third party designated by the Buyer by the Cargo Company to the delivery address specified by the Buyer on the Website within the promised delivery period and in any case not exceeding the legal period of 30 (thirty) days. If the Seller fails to fulfill its obligation within this period, the Buyer may terminate the Agreement. However, the delivery time for Products prepared according to the Buyer's request or personal needs may exceed 30 (thirty) days. Furthermore, the delivery time for Products with the order status indicated as "Pre-Order" or "Made to Order" may also exceed 30 (thirty) days, and the Buyer will not be able to terminate the Agreement if delivery is not made within 30 (thirty) days when purchasing a Product with the status "Made to Order" or "Pre-Order" prepared according to the Buyer's request or personal needs. The Seller sends and delivers the Product to the Buyer via a shipping company. If the shipping company does not have a branch in the Buyer's location, the Buyer must pick up the Product from another nearby branch of the shipping company notified by the Seller.

4. The Seller is not responsible for any damages and expenses arising from the Buyer's late receipt and/or non-receipt of the Product if the Buyer or a third party designated by the Buyer is not present at the address at the time of delivery.

5. In cases where the fulfillment of the Product obligation becomes impossible, the Seller is obliged to notify the Buyer in writing or via a data storage medium within 3 (three) days from the date of learning of this situation and to refund all payments collected, including any delivery costs, within 14 (fourteen) days at the latest from the date of notification. The fact that the Product is out of stock is not considered to render the fulfillment of the Product obligation impossible.

7. The Buyer shall inspect the Product before taking delivery; the Buyer shall not accept any damaged, defective, or incomplete Product, such as one that is dented, broken, or has torn packaging. The Product received shall be deemed to be undamaged and in good condition. The obligation to carefully protect the Product after delivery rests with the Buyer. If the right of withdrawal is to be exercised, the Product must not be used and must be returned together with the Product invoice and all other documents delivered to the Buyer during delivery (e.g., user manual, etc.). The Buyer is obliged to pay the price subject to the Contract, and acknowledges, declares and undertakes that the non-payment of the price subject to the Contract for any reason and/or its cancellation in the Bank records will terminate the Seller's obligation to deliver the Product and other obligations arising from the Contract. The Buyer acknowledges, declares, and undertakes that the Seller shall have no responsibility whatsoever for payments made by the Bank to the Seller despite a failed payment code being sent by the Bank for any reason.

9. The Buyer acknowledges, declares, and undertakes that if, after delivery of the Product, the amount subject to the Contract is not paid to the Seller by the relevant Bank as a result of the unauthorized use of the Buyer's credit card by unauthorized persons, the Buyer will return the Product to the Seller within 3 (three) days, with the return costs borne by the Buyer.

10. In cases where a refund is required to the Buyer for any reason under the Contract, if the Buyer made the payment by credit card, the Buyer shall acknowledge and undertake that the average amount refunded to the credit card by the Seller shall be reflected in the Buyer's account by the bank. The Buyer acknowledges, declares, and undertakes that the process may take 2 (two) to 3 (three) weeks, that the reflection of this amount in the Buyer's accounts after the Seller's return to the Bank is entirely related to the Bank's processing time, and that the Bank is responsible for any possible delays and cannot hold the Seller responsible for them.

12. If the Buyer and the credit card holder used during the order are not the same person, or if a security vulnerability is detected regarding the credit card used in the order before the delivery of the Product to the Buyer, the Buyer may be requested to provide the identity and contact information of the credit card holder, the previous month's statement of the credit card used in the order, or a letter from the Bank stating that the credit card belongs to the card holder. The order will be frozen until the Buyer provides the requested information/documents, and if these requests are not met within 24 (twenty-four) hours, the Seller has the right to cancel the order.

14. The number of products that the Buyer can order may be limited by announcements on the Website. If the Buyer wishes to order more products than the quantity stated in the announcements on the Website, they may be prevented from placing an order. If it is determined after placing an order that the Buyer has ordered more than the specified quantity, the orders exceeding the specified quantity may be canceled, and in this case, all payments collected, including any delivery costs related to the canceled orders, will be refunded to the Buyer within the legal period. The Buyer acknowledges, declares, and undertakes that by placing their order, they accept these terms and conditions, and that orders exceeding the quantity limit may be blocked or canceled.

16. The Buyer, as a consumer, may submit their requests, complaints, and suggestions using the Seller's contact information provided above.

17. The Buyer is obligated to inspect the product for compliance with the Contract upon delivery. If the Product is found to be defective after delivery, the Buyer must return the Product with the invoice provided with the product upon delivery, using the courier designated by the Seller. The Seller will thoroughly inspect the returned product and send the Buyer a notification via email regarding the right to replace or refund the product (if applicable). As usual, refunds or product replacements are made as soon as possible and in any case within fourteen (14) days from the date on which the Seller notifies the Buyer by e-mail that the Buyer is entitled to a replacement or refund for a defective product. In the case of products returned due to defects, if a defect is found, the Buyer will be refunded all payments related to the product, including the delivery costs incurred when sending the product to the Buyer and the costs incurred when the Buyer returns the product. Refunds will be made to the credit card used by the Buyer to make the payment for the order. 8. SPECIAL CONDITIONS

    1. If the Buyer chooses the corporate invoice option for their orders, the Seller will issue a corporate invoice using the tax identification number and tax office information provided by the Buyer via the Website. The Buyer is solely responsible for ensuring that the information on the invoice is accurate, up-to-date, and complete, and the Buyer is solely responsible for all damages that may arise as a result.

    2. If payment is made by credit card via the Website, the Bank may organize campaigns and apply a higher number of installments than the number selected by the Buyer, or offer additional services such as installment deferral. Such campaigns are at the Bank's discretion. The total order amount will be divided by the number of installments and reflected on the Buyer's credit card statement by the Bank, starting from the billing date of the Buyer's credit card. The Bank may not distribute the installment amounts equally across the months, taking into account fractional differences. The creation of detailed payment plans is at the Bank's discretion.

    4. Products offered for sale on the Website can only be offered for sale for delivery to limited locations (city/district/region) determined by the Seller, and if the Buyer selects a delivery address other than one of the locations determined by the Seller for these products/services during the order process, the relevant order cannot be placed/purchase will not be completed.

    9. PROTECTION OF PERSONAL DATA AND PROPERTY RIGHTS

    1. The Seller will process personal data within the scope of this agreement only for the purpose of providing the Product and in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”), secondary legislation and the decisions of the Personal Data Protection Board. The Seller acknowledges, declares, and undertakes that it will not process the Buyer's personal data other than the personal data it accesses through the Website and will not contact the Buyer externally except through methods provided through the Website. The Buyer acknowledges, declares, and undertakes that it is obliged to check that the personal data it provides under this Agreement is accurate, complete, and up-to-date, not to share this information with third parties, to take necessary precautions, including those related to viruses and similar harmful applications, to prevent access by unauthorized persons, and to ensure the security of said personal data; otherwise, it will be personally responsible for any damages and claims from third parties. The Buyer acknowledges, declares, and undertakes that it is obliged to check that the personal data it provides under this Agreement is accurate, complete, and up-to-date, not to share this information with third parties, and to take necessary precautions, including those related to viruses and similar harmful applications, to prevent access by unauthorized persons, and to ensure the security of said personal data; otherwise, it will be personally responsible for any damages and claims from third parties. The Buyer agrees to the terms and conditions of the Website, including all information and content, their arrangement, revision, and partial/complete use. According to the Seller's agreement, all intellectual and industrial property rights and ownership rights belong to the Seller, except those belonging to other third parties.

    10. RIGHT OF WITHDRAWAL

    1. The Buyer has the right to withdraw from the Agreement within 14 (fourteen) days without giving any reason and without paying any penalty, except in cases where the right of withdrawal specified in the relevant section of this agreement cannot be exercised.

    2. The withdrawal period begins on the day the Buyer or a third party designated by the Buyer receives the Product. However, the Buyer may also exercise the right of withdrawal during the period from the conclusion of the Contract to the delivery of the Product.

    3. In determining the withdrawal period; For a single order consisting of multiple parts, the delivery date is determined as the day the Buyer or a third party designated by the Buyer receives the last part of the Product. For a product consisting of multiple parts, the delivery date is determined as the day the Buyer or a third party designated by the Buyer receives the last part.

    5. In case of exercising the right of withdrawal:

       1. The Buyer shall return the Product to the Seller via a shipping company within 14 (fourteen) days of exercising the right of withdrawal.

       2. The product box, packaging, standard accessories (if any), and any other products given as gifts with the product must be returned complete and undamaged within the scope of the right of withdrawal.

    6. When returning the product to the Seller, the original invoice presented to the Buyer during the delivery of the product must also be returned by the Buyer. If the Buyer requests a corporate invoice, they must issue a return invoice for the relevant Product return or, if possible, reject the commercial invoice from their system within the specified time.

    8. The return shipping cost is borne by the Seller as long as the Buyer sends the Product to be returned to the Seller via the Seller's Shipping Company specified in the Preliminary Information Form. If there is no Seller's Shipping Company branch in the Buyer's location, the Buyer may send the Product with any Shipping Company. In this case, the Seller is responsible for the return shipping cost and any damage the Product may suffer during the shipping process.

    9. The Seller;

       1. If the Buyer exercises their right of withdrawal before delivery of the Product, from the date the notification of the exercise of the right of withdrawal is received,

       2. If the Buyer exercises their right of withdrawal after delivery of the Product, if the payment has not been transferred to the Seller as of the date the notification of withdrawal is received, from the date the Product subject to the right of withdrawal is delivered to the designated Shipping Company for return, or if it is returned with a Shipping Company other than the one designated for return, from the date it reaches the Seller,

       3. If the Buyer exercises its right to terminate the Contract due to the failure to deliver the order within the legal period, the Seller is responsible for returning the amount collected under the Contract and the delivery costs to the Buyer within 15 (fifteen) days from the date the termination notice is received.

    10. It is mandatory that the withdrawal notice and other notices regarding the Contract be made through the Seller's communication channels in accordance with the legislation and within the specified period.

    11. The Buyer shall exercise its right of withdrawal within the period and procedures specified in this clause, otherwise will lose the right to withdraw.

    11. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

    The buyer cannot exercise the right of withdrawal in the following contracts:

    a)Contracts relating to goods or services whose price varies depending on fluctuations in financial markets and which are beyond the seller's control,

    b)Contracts relating to goods prepared according to the consumer's wishes or personal needs,

    c)Contracts relating to the delivery of goods that are perishable or whose expiration date may pass,

    d)After delivery, the packaging, from goods whose protective elements such as tape, seal, or packaging have been opened; Contracts relating to the delivery of goods that are unsuitable for return due to health and hygiene reasons (cosmetics, personal care products, etc.),

    e)Contracts relating to goods that are mixed with other products after delivery and are inherently impossible to separate,

    f)Contracts relating to books, digital content, and computer consumables presented in a physical medium if the protective elements such as packaging, tape, seal, or wrapping have been opened after delivery,

    g)Contracts relating to the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription contract,

    h)Contracts for accommodation, goods transport, car rental, food and beverage supply, and entertainment that must be performed on a specific date or during a specific period. or contracts relating to the use of leisure time for rest purposes,

    i) Contracts relating to services performed instantly in electronic form and intangible goods delivered instantly to the Buyer,

    j) Contracts relating to services whose performance has begun with the Buyer's consent before the expiry of the withdrawal period, the right of withdrawal cannot be exercised.

    12. RESOLUTION OF DISPUTES

    In the implementation of the Contract, the Consumer Arbitration Boards and Consumer Courts in the place where the Buyer purchased the Product and where he/she resides, in accordance with the values ​​announced by the Ministry, are authorized.

    13. NOTIFICATIONS AND EVIDENCE AGREEMENT

    1. All correspondence between the Parties under this Agreement shall be in writing, except for mandatory cases specified in the legislation.

    2. The Buyer accepts, declares and undertakes that in disputes arising from the Agreement, the Seller's commercial books, computer records and other documents shall constitute binding, conclusive and exclusive evidence, and that this article constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.

    14. EFFECTIVE DATE

    1This Agreement, consisting of 4 (fourteen) articles, has been read by the Parties and concluded and entered into force on the transaction date by the Buyer's electronic confirmation. A copy of the Agreement is available in the Buyer's membership account and can also be sent by email upon request.